DEPOSITS: A 50% down payment is required on all new customer orders over $1000. If you are an existing customer, a 50% down payment may be required on orders over $1000, at our discretion. This is determined on a job-to-job basis. Payment in full is required upon job completion.

 

TERMS: Unless otherwise agreed to by Simply Signs & Screenprinting, full payment is due upon receipt or completion of any product or service.

 

PAYMENTS: We accept cash, checks, debit, and credit card payments. A 3% processing fee is charged to the customer on all credit card transactions. We accept Visa, MasterCard, American Express, and Discover cards. Checks should be made payable to Simply Signs & Screenprinting.

 

RETURNED CHECKS: Any check that is returned by our bank for insufficient funds will result in a $25.00 processing fee. Any check that is returned to us will not be redeposited until the $25.00 processing fee has been paid.

 

NON-PAYMENT: In the event that a payment has not been received on any account for a continuous period of no less than 120 days, Simply Signs & Screenprinting may seek legal action in order to recover payment.

 

INTEREST ON UNPAID BALANCES: An interest rate of 2% per month may be applied to overdue balances owed to Simply Signs & Screenprinting.

 

RUSH FEES: The typical turnaround for screen printing and embroidery orders is 10 business days, excluding holidays. In the event that an order must be produced in a shorter time frame, you will be charged a rush fee consistent with the required turnaround time. Rush fees are as follows: 6-9 business days, add 25% rush fee.3-5 business days, add 50% rush fee.2 business days, add 75% rush fee.1 business day, add 100% rush fee.

 

RETURNS: Unless shown to be defective, returns on signs, digital printed materials, decorated apparel, promotional products, or any other custom product we offer is not acceptable. If your order is defective, in part or in whole, you have 10 business days from the time you receive your order to return any defective items. Ink spots on custom apparel are not considered defective, as we can typically remove them. Returns on specially ordered undecorated apparel are not acceptable as these products can most often not be resold or returned to the distributor. Retail items purchased within our store may be returned within 90 days of date of purchase for a full cash refund. Returned purchases must be in unused condition.

 

CUSTOMER SUPPLIED APPAREL: We do not screen print, embroider, or otherwise decorate customer supplied apparel. Our contract screen printing service is available only to resellers.

 

CANCELLATIONS: If, for any reason, you need to cancel your order before we have completed it, we will return your down payment, less any labor and materials that have been purchased and/or used. However, if we have consumed more than your down payment amount, in labor and materials, you will be responsible for paying the difference. If a custom sign panel was cut from a larger sheet of stock material, we shall be entitled to full reimbursement for the entire sheet of material.

 

ORDER CHANGES: If you add to your order after the order has already been placed, that order will be moved to the back of the production queue.

 

QUOTE LIMITATIONS: Any decorated apparel quote that is not accepted within 30 days may be subject to review. Any signage or related products quote that is not accepted within 90 days may be subject to review.

 

FABRIC COLORS: We cannot guarantee consistency of color on garments from one dye lot to dye lot or from one order to the next, due to the practice of batch processing knitted goods when they are dyed.

 

IMPRINT COLORS: If you wish to have specific Pantone® colors screen printed, please be sure to specify custom Pantone® colors at the time of your order, or we will use the closest possible match from our selection of stock colors. If you wish to have specific Pantone® colors digitally printed, please be sure to specify custom Pantone® colors at the time of your order or files will be printed as is, without Pantone® matching. All color critical orders will be at a higher price than normal to cover the cost of custom mixed inks and/or G7 Certified color matching processes. We will not be responsible for colors that are not up to the customer’s expectations if they do not specify what colors they would like on their prints. If color reproduction is necessary but you only have a physical sample of color to work from, Simply Signs & Screenprinting can set up and print color samples on material specific to the job for approval. The cost for this service is $45 and, although we will attempt to reproduce color as closely as possible to the sample item, we cannot guarantee precise color matching.

 

ARTWORK: All artwork created by Simply Signs & Screenprinting is property of Simply Signs & Screenprinting exclusively and will be maintained at our facility (and offsite) for the purpose of executing orders, unless otherwise previously specified. Transfer of rights to artwork created by Simply Signs & Screenprinting is subject to an artwork release consistent with the creative services rendered. The value of such transfer will be solely determined by Simply Signs & Screenprinting. All screen printed orders designed from stock clipart and fonts will be designed FREE of charge. We will submit your one initial design proof and allow as many as three design revisions to that design at no charge to you. If more than three revisions are required, you will be billed for graphic design time at a rate of $50 per hour. It pays to know exactly what you would like incorporated into your design and to explain this to your graphic designer to avoid delays and unnecessary costs. Any original artwork that must be custom created (not from stock clipart and fonts) will incur an hourly design fee of $50 per hour. We do not create artwork until your order is placed. It is best to place your order at least 15 business days prior to the date that you would like to receive your order on. This will give the graphic designer ample time to create a design for you and still allow a 10 business day turnaround on your order. Production time begins when, and only when, your artwork is approved. To avoid confusion and the potential for errors, we allow only one contact per job who will be responsible for communicating the job requirements and proofing the job prior to production.

 

CUSTOMER SUPPLIED ARTWORK: If you can only provide low-resolution art file/s, you will be charged an art fee to recreate, or trace the image to acceptable production standards. Acceptable artwork image formats are as follows:

 

VECTOR FORMATS:

CDR – CorelDraw® vector format.AI - Adobe Illustrator® vector format.

PDF - Adobe portable document vector format.

EPS - Generic encapsulated post script vector format.

SVG – Scalable vector graphics format.

 

Vector images must have all fonts and outlines converted to curves. Vector images that utilize gradients should be accompanied by a raster file of the same image.

 

RASTER FORMATS:

JPG (JPEG) – Joint Photographic Experts Group raster format.

PNG – Portable network graphics raster format.

TIF – Tagged image file raster format.

PSD – Adobe Photoshop® document raster format.

 

Raster images must be at least 300 dpi, but 600 dpi or greater resolution is recommended for the best print quality.